We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Custom tinted colours can not be returned .
To start a return, you can contact us at michael@viponds.com.au. If your return is accepted then you will need to arrange delivery . Items sent back to us without first requesting a return may not be accepted. IF any damage occurs from returning back items to Viponds Paints then a re stocking fee may apply .
You can always contact us for any return question at michael@viponds.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
